Web Site Frequently Asked Questions (FAQs)

1) What if I forget my password?

At the bottom of the Login box on the left hand side, use the "Don't know your password?" link and follow the instructions to reset your password. 

2) What if I need to change my email address?

You can change the email address associated with your user account at any time by accessing the Parent Maintenance->Change Login Email Address selection under the Parents menu and following the instructions.

Changing your email address does not change your password or any of the access rights to your player’s information, it simply changes the email address that you use to login and the address where your emails are primarily sent.

3) Can I have email sent to two addresses so I can have my personal email address as my primary login but receive notices for rainouts, etc. on my Blackberry at work?

Included in your parent information is the ability to specify an additional email address for just this purpose. Your primary email should usually be the one you check most often, so that address will always be included in outbound communications.

The additional address will be included for most communications, but certainly for coach communications when that gets implemented.

4) Will you be selling or giving my email address or personal information to other organizations or companies?

No, in fact, one of the benefits of the new system is that we will actually give your information out to less people since coaches and league personal will be able to communicate directly through the system, thereby eliminating the need to distribute your information.

5) My spouse didn't receive an email with a login link and I notice that under my player's information that I am the only one with access rights. How does my spouse get access?

If the email information for only one parent/guardian was provided during registration, it is not a problem to add your spouse as a user with rights to your players.

First, have them use this link to register as a new user. This will enable them to login to the system. It will also be able to tell them if there was an account created for them, but maybe the email wasn't delivered. Just follow the instructions on the screen.

Once your spouse is created as a user in the system, someone with existing rights to the player has to give them access by authorizing them on the player screen. You can do this after you have logged in by going to Parent Information->Player and clicking on the player you wish to give them rights to. Use the "Provide Access Rights to an Additional User" button to enter the email address your spouse used to create their login.

You will need to repeat that last process if you have multiple players.

6) In viewing my player's information I notice that their birth date is not correct, but I can't change it. How come?

There is some information that you will not be able to change once it is entered, and because of the significance of the birth date in the Little League system, that is one of them.

To have the information corrected, send an email to our Registrar at registrar@tvllbaseball.org and they will work with you to make any appropriate changes.